FAQ's

FAQ's

We have listed a selection of the most common questions asked, however if your query isn't here, please call us on 01257 241201 and a member of our team will be happy to help.


Which style will fit my room?

We offer a wide range of fireplaces from classic and traditional to ultra contemporary.

Consider the age and period of your house as well as the style of the fixtures and furniture in the room itself. Most importantly, don't rush, it's quite normal to make a few visits to the showroom before you finalise your decision.

I can't find the design I want anywhere?

If you're looking for something more unusual, then we offer a bespoke service and would be happy to discuss your needs and give you a free estimate.

Can you make fireplaces in other sizes than those in the brochure?

Yes, we offer a full made-to-measure service.

Does it matter what kind of chimney i have?

Yes it does, different fires require different flues. please ring us for more advice.

Are your fireplaces suitable for solid fuel?

all our fireplaces can be used with gas, electric and solid fuels except 'hole in the wall' designs which only work with certain gas fires and some electric fires. Please ring us for more advice.

Do i have to seal the fireplace?

No, with firecraft fireplaces there is no need to do this.

How do i keep the stone clean?

It couldnt be easier, use a cloth and lukewarm water. if this fails, gently rub out the mark with fine sandpaper and then wash as above. For solid fuel, vacuum up any soot or ash and then use fine sand paper as above.

If you have any futher questions, please do not hesitiate to call our dedicated advice telephone number. There'll be an expert ready to help you.