We have listed a selection of the most common questions asked, however if your query isn’t here, please call us on 01257 241201 and a member of our team will be happy to help.
Do you offer free surveys?
Yes we do, however we will only offer a survey once a customer has visited our showroom. This helps to ensure that they are familiar with the products and services on offer and have an indication of price. It is always helpful if customers can photograph the existing fireplace or area where they would like the fire to be installed, and bring some measurements to help us guide you to the best options.
What if I don't have a chimney?
No problem, there is a large choice of Balanced Flue Fires, Power Flue Fires and Electric Fires to choose from.
Do I need a chimney liner?
Only if the chimney will not pass a smoke test. However some appliances, both gas and solid fuel, are designed to work with liners to improve efficiency.
How often do I have to clean my wood burner out?
Burning dry wood in a well designed Wood Burning stove will produce very little ash. Frequency of cleaning the stove out will vary depending on use, but can be up to 6 weeks.
Can I have a fire made to measure?
Yes, if you have an existing carpet cut out, you don’t wish to decorate or limited width of chimney breast your fireplace can be made to the required sizes.
Can I still have a wood burner if I live in a smoke controlled area?
Yes, most of the Wood Burning stoves that we have on offer are DEFRA approved to legally allow the burning of wood in a smoke controlled area.
How much heat do I need for my room?
Whether you are looking for a Wood burner, Multi-Fuel or Gas appliance the general guideline is around 1kW to each 14 cubic metres, (new builds and very old properties are not necessarily this straight forward). If you bring in your room size we will guide you to products that best suit your needs.
Which style will fit my room?
We offer a wide range of fireplaces from classic and traditional to ultra contemporary.
Consider the age and period of your house as well as the style of the fixtures and furniture in the room itself. Most importantly, don’t rush, it’s quite normal to make a few visits to the showroom before you finalise your decision.
I can't find the design I want anywhere?
If you’re looking for something more unusual, then we offer a bespoke service and would be happy to discuss your needs and give you a free estimate.
Can you make fireplaces in sizes other than those in the brochure?
Yes, we offer a full made-to-measure service.
Does it matter what kind of chimney I have?
Yes it does, different fires require different flues. Please ring us for more advice.
Are your fireplaces suitable for solid fuel?
All our fireplaces can be used with gas, electric and solid fuels except ‘hole in the wall’ designs which only work with certain gas fires and some electric fires. Please ring us for more advice.
Do I have to seal the fireplace?
No, with Firecraft Fireplaces there is no need to do this.
How do I keep the stone clean?
It couldn’t be easier, use a cloth and lukewarm water. If this fails, gently rub out the mark with fine sandpaper and then wash as above. For solid fuel, vacuum up any soot or ash and then use fine sand paper as above.
If you have any further questions, please don’t hesitate to call our dedicated advice telephone number. There’ll be an expert ready to help you.